Refund policy

Returns & Refund Policy

We hope you are happy with your purchase. If you change your mind, you have 14 days from the date you receive your order to tell us that you wish to return it.

After notifying us, you then have a further 14 days to return the item to us.

Change-of-mind returns

Returned items should be in their original condition. You may handle or try on an item as you would reasonably be able to do in a shop, but items should not be worn or used beyond what is necessary to inspect them.

For change-of-mind returns, you are responsible for the cost of returning the item to us. We recommend obtaining proof of postage when making a return.

To arrange a return, please contact us using the contact details shown on our website and include your order number.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged, or is not the item you ordered, please contact us as soon as possible with your order number and details of the problem.

Where appropriate, we will arrange a replacement, refund or other remedy. We will cover reasonable return costs where goods are faulty, damaged or incorrectly supplied.

Refunds

Once we receive your return, we will process any refund due to your original payment method.

For eligible cancellations, we will also refund the standard delivery charge originally paid. If you selected a more expensive delivery option, we are only required to refund the cost of our standard delivery service.

We aim to process refunds promptly and, where the statutory cancellation right applies, within the timescales required by UK consumer law.

Exchanges

If you would like a different size, please contact us. Where stock is available, we may be able to arrange an exchange. You will normally be responsible for the cost of returning an item for a change-of-size exchange.

Your statutory rights

Nothing in this policy affects your statutory rights under UK consumer law.